5 Steps to Customer Centricity:The Path to Well Informed Customer Experience Decisions
5 Steps to Customer Centricity:The Path to Well Informed Customer Experience Decisions

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Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.

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  • Released: February 24, 2020
  • Author: Koert Breebaart
  • Rating: 5
  • Publisher: Ebook Digital Agent
  • Total Page: 250 pages
  • File Size: 20000 KB
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